Hi,
This is undoubtedly the most stressfull software purchase I have ever had the misfortune to expereince. And dealing with thsi Avid company is a horrendous expereince. In fact there was no way for me to contact anyone in this company becasue the account I have doesnt allow ANY tech suppor WTF?? or perhaps becasue Im not a regiustered PT11 user?t. No ticket system etc etc. It was only by chance I stumbled on to a non US telephone number I was actually able to speak to someone..
Ive been trying to purchase PTs 11 now for more six months coming back to it now and then and giving up in frustration at having to deal with this companies operation methods.
I came back to the problem 2 weeks ago and was determined to do a crossgrade from PT MP8 to PT11. To cut a long story short I stumbled across a non US number and have been speaking to someone at a call centre in romania but she simply doesnt help me at all. She keeps repeating the same stuff over and over and its clear she just isnt interested. Before her, and just before I purchased the upgrade I asked someone else, explained the issue and they said just buy it and it will be fine. l asked that girl about a dozen times if she will guarantee me the crossgrade will work..Oh yes, 100% no problem. It didnt and never has, and of course I wasnt able to contact her again
THE PROBLEM - stems from the (pre -authorised when purchased iLok 1) which came with MP8. This iLok and PTs software were purchased brand new, arrived in the box shrink wrapped etc. It was new, no question of it. When I installed that software three years ago I was never prompted to register with iLok or even the software/Digidesign/avid. I thought after a month I will be prompted, but no. It worked fine and I never needed to register the ilok........UNTIL I wanted to crossgrade and this is where the problem lies.
After a HUGE ordeal I found out through iLok they have no record of my ilok, me, or any other user who registred this iLok 1. It always comes up on the iLok software as"owned by another user" Who that is neither me nor iLok have any idea???? This is what I have kept telling the call centre people and Im getting absaloutely nowhere.
Theres actually more to it than that. i have had to take screen shots of my PTMP8, the ilok 1 and generally prove I do actually own MP8 which I did easily. But nothjing happned.Im still a potential thief or pirate probably up to no good. Ofc ourse thives and pirates are always paying £300 for upgrades......!!!!!!!!!!!!!
Oh, and why am I posting here and not on the Pro Tools forum 
Well, I did join but have never been able to log in. I dont know if the forum geezer has blocked me or something. I tried joining today under another email address but the Image/Captcha never shows up so I cant actually write the bloody thing down which you need to do to join!!!. Brand new Imac, latest stuff, no outdated browsers..
So, anyone - can you help. Is there someone offical around here can help me fix this.
Ive paid for teh software, I just need the *** licence sent to my ilok account.